FAQ

Q: What information do I need to have ready before starting the registration process?

DID (Align customer account number) Practice mailing address Hotel room requirements Credit card for registration fees How to locate your DID (Doctor ID): Step 1 : Sign in to your Invisalign Doctor Site account. Step 2 : Select the “Patients” tab. Step 3 : Find your DID (Doctor ID) next to your profile icon in the top right corner of the page.

Question 1

What information do I need to have ready before starting the registration process?​

Accepted Answer

DID (Align customer account number)​ Practice mailing address ​ Hotel room requirements​ Credit card for registration fees​ How to locate your DID (Doctor ID): ​ Step 1 : Sign in to your Invisalign Doctor Site account.​ Step 2 : Select the “Patients” tab.​ Step 3 : Find your DID (Doctor ID) next to your profile icon in the top right corner of the page.​

Question 2

What is included in the registration fees?​

Accepted Answer

Hotel room at one of our conference hotel for the nights of 14, 15 and 16 May with hotel breakfast included Thursday Welcome Reception  All Summit plenary and breakout sessions, conference materials, and Innovation Hub activities​ Delegate lunch on Friday and Saturday​ Saturday Gala Dinner​ Align-hosted shuttle service between Grand Hyatt Barcelona and the Conference Centre, and between conference hotels and the Saturday Gala Dinner​

Question 3

Is there a registration package for doctors who live in Barcelona and do not need hotel accommodations?

Accepted Answer

If you are a Barcelona resident and do not need hotel accommodations, please contact our Summit Registration Support team at  alignemeasummit@venuesworld.com  for registration pricing and assistance. ​

Question 4

How do I register additional doctors from my practice for Summit?

Accepted Answer

If you would like to register additional doctors from your practice, please email our Summit Registration Support team at  alignemeasummit@venuesworld.com  for assistance after completing your own registration.

Question 5

If two delegates would like to share a hotel room, would they both select "with hotel"?

Accepted Answer

If you would like to share a hotel room with another delegate, please contact our Summit Registration Support team at  alignemeasummit@venuesworld.com  prior to registering for assistance with the arrangements.

Question 6

Is there a guest or spouse program?​ How do I register a guest?

Accepted Answer

The Invisalign EMEA Ortho Summit is designed as a by-invitation educational event for Invisalign orthodontists. All educational sessions for the conference are for registered doctor delegates only. For a €300 per person fee, you may register a personal guest during online registration to attend the Thursday welcome networking session and Saturday gala networking event. Guest registration is strictly limited to these two events and does not include any conference meals or sessions. There is a limit of two guest registrations per doctor delegate and guest attendees must be at least 18 years of age. A separate hotel room is not included for guest registration. Please note: if you want to register an associate doctor from your practice to attend sessions, they must register as a doctor delegate – not as a personal guest.

Question 7

How do I pay the registration fee?

Accepted Answer

Your credit card will be charged in full when you complete your online registration. Please note, VAT is not applicable to this conference, and you will not be charged VAT. ​ Credit cards accepted are: American Express, Discover, Mastercard and Visa.​

Question 8

What is the cancellation policy?​

Accepted Answer

All cancellation requests must be submitted in writing to  alignemeasummit@venuesworld.com  ​with the reason for cancellation. ​ For cancellation requests received by April 14, 2026, we will process a full refund less a transaction fee of €100. Refunds will be credited to the original credit card used. ​ For cancellations requests received by May 10. 2026, we will process a 50% refund, credited to the original credit card used. ​ Cancellation requests submitted after May 10, 2026 will be subject to review by event organizers, and any refunds granted will be at their discretion, with a maximum refund of 50% of registration fees.​ No refunds will be granted for any cancellation requests after May 14, 2026, including delegates who do not check in for the EMEA Summit in Barcelona. ​ ​Confirmation of cancellation and refund details will be communicated to the email address provided by the participant at the time of booking. Please do not contact Align customer service or your Invisalign representative to cancel or make changes to your registration.​ ​You may transfer your registration to another doctor in your practice with no penalties. ​

Question 9

Are there day passes available?​

Accepted Answer

The Invisalign EMEA Summit is an immersive experience across three days in May. There are no one-day passes available.​

Question 10

Can children attend Summit evening events?​

Accepted Answer

The Invisalign EMEA Ortho Summit is designed as a by-invitation educational event for Invisalign orthodontists. All educational sessions for the conference are for registered doctor delegates only. For a €300 per person fee, you may register a personal guest to attend the Thursday welcome networking session and Saturday gala networking event. Guest registration is strictly limited to these two events and does not include any conference meals or sessions. There is a limit of two guest registrations per doctor delegate and guest attendees must be at least 18 years of age. ​

Question 11

What if I would like to book additional hotel room nights before or after Summit?​

Accepted Answer

The Summit Registration Support team can help you request extra nights before or after the Summit. Submit your requests during online registration in the Special Requests box on the hotel page or contact us at alignemeasummit@venuesworld.com. If you request additional nights, you will be responsible for any charges associated with these nights, including cancellation penalties in accordance with hotel policy. ​

Question 12

What is the dress code for the Summit?​

Accepted Answer

The dress code for the Invisalign Summit is business casual attire for the conference and Thursday Welcome Reception, and cocktail or business attire for the Saturday Gala Dinner.

Question 13

What do I need to have ready before starting the registration process?

Accepted Answer

ClinID and Username Practice billing address Mailing address (if different from billing address) Names and emails of people attending, including guests and team members Number of rooms Room occupant names and room type preferences Credit card for registration fees

Question 14

How do I find my ClinID and Username?

Accepted Answer

Log into your Invisalign Practice App Click on the hamburger button (drop-down menu) in the top left corner Locate your ClinID and Username next to your profile icon.

Question 15

Accepted Answer

Hotel for the nights of Thursday, October 31; Friday, November 1 and Saturday,   November 2, 2024 (if "with hotel" package selected) Thursday Welcome Reception All General Sessions All Friday and Saturday Breakout Sessions Innovation Hub interactive sessions and demos Saturday night Gala 11 Continuing Education hours Program and lecture materials Conference meals (breakfasts, lunches, reception Thursday, and Gala Saturday)

Question 16

What is the difference between the registration packages that include hotel rooms and the ones that don't?

Accepted Answer

Both packages include the same educational sessions, meals, and receptions. The only difference is that the packages "with hotel" include a single or double occupancy room at the Mandalay Bay Las Vegas for the nights of Thursday, October 31; Friday, November 1 and Saturday, November 2, 2024.

Question 17

If two attendees would like to share a room together, would they both select "doctor sharing hotel"?

Accepted Answer

One doctor must register with a hotel and the other attendee must register without hotel. To further explain, there will only be as many hotel rooms reserved based on the number of attendees who register with a hotel. For example, if there are 4 total registrants and this group wants 3 hotel rooms (1 for doc, 1 for one team member and 1 for two team members), 3 people will need to register with a hotel and one person registers without a hotel.

Question 18

Is there a guest or spouse program?

Accepted Answer

There is not a program for spouses or guests; however, personal guests may attend evening receptions/networking events by purchasing an evening-event only registration pass for $499. The evening event pass includes the Thursday Welcome Reception and the Saturday Gala Dinner only and does not include attendance at any other meals or any of the educational sessions. If you plan to attend any sessions, you must register as an attendee.

Question 19

How do I pay for the conference?

Accepted Answer

Your credit card will be charged in full when you complete your registration. To avoid any delay in your registration, we recommend you notify your credit card company of an upcoming, potentially large, online purchase if you are registering a large group.

Question 20

What is the cancellation policy?

Accepted Answer

All cancellation requests must be submitted in writing to info@alignsupport.com with the reason for cancellation. Cancellations are subject to a $250 credit card processing fee. A full refund less processing fee of $250 will be granted for cancellation requests received on, or by August 31st. A partial refund (50%) less processing fee of $250 will be granted for cancellation requests received on, or by September 30th. Cancellation requests submitted after September 30th will be subject to review by event organizers, and any refunds granted will be at their sole discretion, with a maximum refund of 50% and a minimum refund of zero. No refunds will be granted for any cancellation requests after October 31st.
Confirmation of cancellation and refund details will be communicated to the email address provided by the participant at the time of booking. You may transfer your registration to another doctor or team member in your practice with no penalties

Question 21

Can I make a name change?

Accepted Answer

No transfer may be made to anyone outside of your practice. However, you may transfer your registration to another doctor or team member in your practice with no penalties.  All transfer requests must be emailed to info@alignsupport.com with the new name, email, role in office.

Question 22

Are there one-day passes available?

Accepted Answer

One-day passes are not available at Ortho Summit.

Question 23

What discounts are available to doctors?

Accepted Answer

Early Bird registration: Early Bird registration offers a $300 discount on doctor and team purchases from July 15 – August 5, 2024. Early bird discounts are automatically applied during this period.
Alumni discount (repeat doctor attendee): Doctors who attended in 2022 are eligible to receive a $250 discount on doctor registration. To receive the discount, doctors must input their ClinID in the “discount code” field during checkout. The doctor’s staff are not allowed to use the doctor's Alumni discount even if the doctor cannot attend as discounts are non-transferrable.

Question 24

Can the Early Bird discount and Ortho Alumni (repeat doctor attendee) discount be used together?

Accepted Answer

Yes, these discount offers can be used together. The repeat attendee discount ($250) will be available to doctors throughout the entire registration period. Early Bird pricing ends on August 5, 2024.

Question 25

Is a coupon code needed to receive the Ortho Alumni discount?

Accepted Answer

The doctor will use their ClinID as their discount coupon code for the repeat doctor discount.

Question 26

What nights are included in the hotel package?

Accepted Answer

Thursday, October 31; Friday, November 1 and Saturday, November 2, 2024

Question 27

What if members of my group would like to share a hotel room?

Accepted Answer

You may share a hotel room by purchasing one registration with hotel and one registration without hotel to share a room. We suggest that one person in your office take responsibility for managing all attendees’ roommate pairings to avoid confusion.

Important Note: If more than two attendees are sharing a hotel room, the Mandalay Bay Hotel Las Vegas may charge your credit card a $50 fee for each additional person, per night, with a maximum of 4 guests per room. You will be responsible for this charge at checkout on site at the hotel.

Question 28

What if I need additional hotel room nights before or after Summit?

Accepted Answer

We can help you book extra nights before or after the Summit. Submit your requests during online registration or contact us. If you request additional nights, you will be responsible for any charges associated with these nights, including cancellation penalties in accordance with hotel policy. These nights will be requested on your behalf and confirmed by October 18, 2024. Please contact us at info@alignsupport.com and cancel additional room nights prior to September 30, 2024, or you will be charged in full for these nights. If you are unsure about your travel plans, we recommend waiting to book your hotel extension(s). If registrations have already been purchased, changes can be made by the doctor, or they can email   info@alignsupport.com .

Question 29

What if I want to upgrade my room?

Accepted Answer

We can help you upgrade your room, based on hotel availability. Submit your request during online registration in the Special Request box on the hotel page. We will negotiate the rates for you and contact you prior to confirming the upgrade for your approval. Rates change often and the earlier you request, the lower the pricing. New this year, there is an upgrade option by selecting the Delano Suite room which is available for the nights of October 31, November 1, and 2nd for an additional $50 per night payable during registration. This suite has a separate living room and powder room.  If it does not show during registration, it is most likely already sold out as there is limited availability.

Question 30

Can my guest attend any lectures?

Accepted Answer

No. Only registered doctors and staff attendees may attend lectures.

Question 31

Can children under 21 attend Summit evening events?

Accepted Answer

No, unfortunately children under 21 will not be allowed to attend evening events at Ortho Summit – this is to ensure compliance with Las Vegas laws. Photo ID will be requested at all functions.

Question 32

Do I need a photo ID?

Accepted Answer

Yes. A state issued photo ID or passport is required for every registered attendee when you pick up your name badge – this includes guest attendees.

Question 33

Do I need a name badge?

Accepted Answer

Yes. A name badge is required at all Invisalign Ortho Summit functions.

Question 34

What is the recommended attire for Invisalign Ortho Summit?

Accepted Answer

Meeting attire is business casual.

Question 35

Do I dress up for the gala?

Accepted Answer

Yes. Cocktail or business attire is encouraged. Look for additional details as the event gets closer for theme and attire suggestions.

Question 36

Will I receive CE Credits?

Accepted Answer

Attendees will receive 11 CE Hours.

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Quiere convertirse en Invisalign Provider?

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Nos adaptamos a sus necesidades en cada etapa del recorrido.

Eventos

La terapia con alineadores transparentes Invisalign^® abre la puerta a una gran variedad de oportunidades para su consulta.